Shipping policy
# Shipping Policy
At Louis Williams, every suit, blazer, and garment is crafted with care and undergoes strict quality inspections before dispatch. We deliver across all domestic postal codes in India.
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### 1. Shipping Rates & Delivery Estimates
We offer standard domestic delivery across India:
* *Orders of ₹2,000 and above:* FREE Standard Delivery.
* *Orders below ₹2,000:* Flat rate shipping charge of ₹99.
All applicable shipping rates are clearly calculated and displayed at the checkout page before payment is completed.
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### 2. Processing, Handling & Transit Times
* *Order Cut-Off Time:* 5:00 PM IST (Indian Standard Time), Monday through Saturday. Orders placed after 5:00 PM IST or on Sundays and national holidays will be processed on the next business day.
* *Ready-to-Ship Products:*
* *Handling / Processing Time:* 1 to 3 business days (Monday – Saturday).
* *Transit / Delivery Time:* 3 to 5 business days for metro and tier-1/tier-2 cities; up to 7 to 10 business days for remote pin codes and northeastern territories.
* *Total Estimated Delivery Time:* 4 to 8 business days.
* *Made-to-Order & Tailored Products:*
* *Production & Handling Time:* 7 to 10 business days.
* *Transit / Delivery Time:* 3 to 5 business days once dispatched.
* *Total Estimated Delivery Time:* 10 to 15 business days.
(Garments requiring made-to-order production are clearly stated on the product page).
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### 3. Order Tracking
Once your order has been packaged and handed over to our logistics partner (e.g., Blue Dart, Delhivery, DTDC, Xpressbees, or India Post), you will receive a tracking link via email and SMS/WhatsApp containing the courier details and Air Waybill (AWB) number.
Please allow up to 24 hours after dispatch for tracking details to update on the carrier's portal.
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### 4. Shipping Address & Delivery Guidelines
* Customers are responsible for providing complete shipping details, including a valid 6-digit PIN code and an active mobile number.
* Our delivery partners make up to three attempts to deliver the parcel. If the parcel cannot be delivered due to an incorrect address, unavailability, or refusal, the package will be returned to our Kolkata facility, and re-dispatch fees may apply.
* We do not ship to P.O. Box addresses.
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### 5. Damaged, Defective, or Tampered Shipments
If your parcel appears tampered with or opened at the time of delivery, please do not accept it, or record an unboxing video upon opening.
If your garment arrives damaged, please report it within 48 hours of delivery to vinay@louiswilliams.in or via WhatsApp at +91 9674978479 with photos of the outer box, courier label, and the item.
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### 6. Customer Support & Dispatch Facility
For questions regarding your delivery or shipment tracking:
* *Brand / Trade Name:* Louis Williams
* *Dispatch Facility Address:* 113B Manohar Das Katra, Bortola, Barabazar Market, Kolkata, West Bengal 700007, India
* *Phone / WhatsApp:* +91 9674978479
* *Email:* vinay@louiswilliams.in
* *Support Hours:* Monday – Saturday, 10:00 AM – 7:00 PM IST