Refund policy

Return & Refund Policy
At Louis Williams, customer satisfaction and quality craftsmanship are our highest priorities. If you need to return, exchange, or report an issue with your purchase, please review our policy guidelines below.
Return & Exchange Window
We offer a 7-day return and exchange window starting from the date of confirmed delivery by our logistics partner.
Requests initiated after 7 calendar days from delivery will not be eligible for a return or exchange.
Return Eligibility & Condition
To qualify for an exchange or refund, items must satisfy all of the following conditions:
Unworn, unwashed, and completely odor-free (free from perfume, cologne, deodorant, or smoke).
Free from alterations, tailor cuts, stains, or damage.
In original condition with all brand tags, labels, security ribbons, and packaging intact.
Accompanied by the original tax invoice or order confirmation.
Non-Returnable & Non-Exchangeable Items
Product-Level Exclusions: Any made-to-order garment, custom-tailored piece, or clearance item that is not eligible for return or exchange will be clearly stated on the individual product page under the product description. Please review product details carefully before placing your order.
Custom-Tailored / Bespoke Garments: Any suit, blazer, or trouser customized to individual measurements or personalized with custom alterations.
Standard catalog garments showing visible signs of wear, washing, alteration, or damage post-delivery.
Items returned without original brand tags attached.
(Note: Unless explicitly labeled as "Non-Returnable" or "Custom-Tailored" on the product page itself, standard catalog items remain eligible for standard returns and size exchanges).
Return Shipping Costs & Restocking Fees
Restocking Fee: Louis Williams does not charge any restocking fee (₹0).
Defective, Damaged, or Incorrect Items: If you receive a wrong item, defective stitching, or damaged package, Louis Williams will bear 100% of the return shipping costs or arrange a reverse pickup at no charge.
Standard Returns & Size Exchanges: For eligible standard returns or size-preference exchanges, the customer is responsible for arranging and paying for return transit to our Kolkata facility.
Damaged, Defective, or Incorrect Deliveries
Please inspect your package upon arrival. If the parcel appears damaged or the garment has a manufacturing defect, report it to us within 48 hours of delivery.
Contact vinay@louiswilliams.in or WhatsApp +91 9674978479 with your Order ID and clear photographs/videos of the issue for immediate replacement or a full refund.
Inspection, Approval & Refund Process
Mandatory Quality Inspection: Once your returned parcel arrives at our Kolkata facility, our quality control team will inspect the garment within 2–3 business days.
Approval Condition: A return, replacement, or refund is only approved after the product successfully passes our physical quality inspection. If the item fails inspection due to signs of wear, odor, wash, damage, or missing tags, the return request will be rejected, and the product will be returned to the customer at their expense.
Prepaid Orders: Upon successful inspection approval, refunds for prepaid orders are credited directly to your original payment method (Credit/Debit Card, Net Banking, or UPI).
Cash on Delivery (COD) Orders: For approved Cash on Delivery (COD) returns, refunds cannot be paid in physical cash. The customer must provide their verified bank details or UPI ID (Account Holder Name, Bank Name, Account Number, and IFSC Code) via email to vinay@louiswilliams.in from their registered email address. The refund will be transferred via NEFT/IMPS/UPI directly into the provided bank account.
Credit Timeline: Approved refunds reflect in your bank account within 7–10 business days, depending on your bank or card issuer's processing schedule.
Order Cancellation
Orders can be cancelled within 24 hours of placement, provided the order has not been dispatched or entered fabric cutting/tailoring.
To cancel, email vinay@louiswilliams.in with your Order ID. Once shipped, orders cannot be cancelled and must follow the standard return process upon delivery.
Return Address & Support
Please do not send items back without first contacting customer support for authorization:
Brand / Trade Name: Louis Williams
Return Facility Address: 113B Manohar Das Katra, Bortola, Barabazar Market, Kolkata, West Bengal 700007, India
Phone / WhatsApp: +91 9674978479
Email: vinay@louiswilliams.in
Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST