Privacy policy

Privacy Policy
Louis Williams is committed to respecting and protecting the privacy of our visitors and customers. This Privacy Policy outlines how your personal information is collected, used, stored, and protected when you visit or make a purchase from louiswilliams.in.
Personal Information We Collect
When you browse our store, create an account, or make a purchase, we collect certain details necessary to process your transaction and provide a seamless shopping experience:
Order & Contact Information: Your full name, billing address, shipping address, email address, contact phone/WhatsApp number, and PIN code.
Payment Details: Payment transactions are processed securely through certified, encrypted third-party payment gateways. Louis Williams does not store, access, or handle your complete credit/debit card numbers or bank account credentials on our internal servers.
Device & Usage Data: When you access our website, we automatically collect basic device information such as your IP address, browser type, operating system, time zone, and interaction data via standard cookies to optimize site performance and loading speeds.
How We Use Your Information
We use the personal information collected exclusively for legitimate commercial operations:
Fulfilling, processing, tailoring, packaging, and dispatching your orders.
Communicating order confirmations, tracking updates, and delivery notifications via email, SMS, or WhatsApp.
Screening transactions for potential fraud, unauthorized activity, or payment risks.
Processing approved returns, size exchanges, or refunds (including collecting bank/UPI details directly for eligible Cash on Delivery refunds).
Providing customer support and addressing inquiries regarding our collections or bespoke tailoring.
Sharing Your Information with Third Parties
We share your information strictly with vetted service providers who assist us in fulfilling our obligations to you:
E-Commerce Hosting: Our online storefront is powered by Shopify, which secures your data in compliance with international data protection standards.
Logistics Partners: We share your delivery name, address, contact number, and PIN code with our domestic courier partners (such as Blue Dart, Delhivery, DTDC, Xpressbees, or India Post) solely to facilitate delivery and live tracking.
Legal Compliance: We may disclose personal data if required to do so by applicable Indian laws, judicial proceedings, court orders, or governmental regulations.
We do not sell, rent, trade, or lease your personal information to third parties for marketing purposes.
Data Security
We implement standard technical and organizational security measures, including SSL encryption, secure socket layers, and role-based access control, to safeguard your personal data from unauthorized access, loss, misuse, or alteration.
Cookies & Tracking Technologies
We use cookies to maintain your shopping bag sessions, remember your site preferences, and gather basic analytics to improve user experience. You can choose to disable or clear cookies through your browser settings at any time, though some features of our website may function with limited efficiency.
Your Rights
Under applicable Indian data protection principles, you have the right to request access to the personal data we hold about you, request corrections to any inaccuracies, or ask for the deletion of your customer account details by contacting us directly.
Contact Information
For questions about our privacy practices, requests regarding your data, or complaints, please reach out to our team:
Brand / Trade Name: Louis Williams
Operating Address: 113B Manohar Das Katra, Bortola, Barabazar Market, Kolkata, West Bengal 700007, India
Email: vinay@louiswilliams.in
Phone / WhatsApp: +91 9674978479
Operating Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST